Park rules
We do our utmost to make your stay as pleasant as possible. That is why we apply park rules so that your stay at the holiday park becomes and remains a real party for everyone. All park rules can also be found in the Eiland van Maurik app.
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At the park
- Responsibility and Liability
Your stay at Vakantiepark Eiland van Maurik is at your own risk. The management of the vacation park is not liable for any damage or accidents to persons, or for theft or damage to the goods of campers or visitors. Any damage caused by you, your children, guests, visitors, or dogs must be compensated by you.
- Waste Disposal and Recycling Point
The recycling point is located next to the reception car park.
No waste may be left in, around, or on the accommodation and/or pitch. Waste must be separated and deposited at the recycling point. Leaving bin bags or loose waste is not permitted, in order to maintain hygiene and prevent pests.
- Household waste must be placed only in the residual waste compactor.
- Glass must be placed in the glass container.
- Paper must be placed in the paper compactor.
- Bulky waste and chemical waste must be disposed of by guests themselves.
- Supervision of children up to 6 years
Children under 6 must be accompanied by an adult when going to the facilities in the park. The children’s washroom in the sanitary building is solely for children up to and including 6 years old.
- Smoking Ban Inside
Smoking is not allowed inside the accommodations and facilities at our park. When smoking on the veranda, the door must always be kept closed.
A fine of €250.00 will be charged for each violation of the smoking ban.
Make sure you dispose of cigarettes only in the designated ashtrays.
- Prohibited Activities in the Park
It is prohibited to deliver door-to-door advertising, sell goods from door to door, offer services, hold private or public sales, consume alcohol outside the accommodations and/or catering areas, use or possess (soft) drugs on, around, or inside the accommodations and/or camping sites, have draft systems with pressure cylinders, or possess (fire)arms.
- Electric scooters and Fatbikes
Electric scooters and Fatbikes are not permitted anywhere in the park.
- Prohibited water sports
Jet skis, water scooters, and e-foils are prohibited in our marina and on our vacation park. These may not use the docks and ramps at the marina and vacation park.
- Wifi & Internet
At the park, you can use free wireless internet via the “Eiland van Maurik” network. This network is free of charge and suitable for basic functions such as sending messages and emails. Please note that reception and speed may vary depending on your location and circumstances.
In addition, a paid premium wifi network is available. Depending on your accommodation location, you can connect either to the “Eiland van Maurik” network or to the specific network of your accommodation (type and number). The costs for premium wifi can be easily paid online via the login screen. For more information about rates and usage, please contact reception.
- Animation Activities
For some animation activities, children must register in advance and/or there may be costs involved. If no reservation is made or payment has not been completed, participation in these activities will not be possible.
- Lost and Found Items
Lost items can be handed in at the reception or at the Mauk Info Desk. If the owner has already departed, the item can, upon request, be sent at the guest’s own expense and risk (cash on delivery). We accept no liability for any damage to lost items.
If the owner does not report within one month after the item has been handed in, we will assume that ownership has been relinquished.
- Mail and Parcels
Incoming mail will be kept at reception for a limited time. Collecting mail is the guest’s own responsibility. The management is not liable for lost or damaged mail items.
Parcels delivered to our address will be placed in the designated parcel box located at the bike rental opposite the reception. Receiving parcels is always at the guest’s own responsibility. The management accepts no liability for lost or damaged mail or parcels. Please note: parcels requiring a signature cannot be accepted.
- Use of gas cylinders
- Only official, approved gas cylinders may be used. Please have your equipment checked regularly.
- Gas cylinders must always be transported upright and placed outside the caravan or tent.
- It is not permitted to have more than 2 gas cylinders at the caravan or tent.
- The use of LPG gas is strictly prohibited; this gas is unsuitable and may cause life-threatening situations.
- During Spar’s opening hours, you can exchange your gas cylinders.
- Boats and Trailers
Boats (rowing, fishing, motor, inflatable, etc.) and trailers/carts may not be stored at the camping site or accommodation. For a fixed fee, these can be placed in the water or on the shore with a trailer.
- Life jackets
For swimmers without a swimming diploma, wearing a life jacket is recommended at the beach.
- Drone Usage
Flying a drone over the vacation park is prohibited unless prior written consent is given by park management.
Camping
- Arrival and departure
Campers are warmly welcome between 2:00 PM and the closing time of the reception. If you expect to arrive after closing time, please inform our reception staff in advance. Click here for the general opening hours.. Departure is before 12:00 PM.
- Payment of reservation
The reservation must be paid in full before arrival. If this has not yet been done, you must arrive during reception opening hours to complete the payment on site. Unfortunately, arrival outside these hours is not possible.
- Cancellation Insurance
We recommend taking out cancellation insurance. The premium for the cancellation insurance is 5.5% of the total travel amount, with a policy fee of €3.50 and 21% insurance tax.
- Cancellation According to RECRON Conditions
In case of cancellation, we adhere to the RECRON-conditions.
- Use of the pitch
Each pitch is intended for:
- 1 camping vehicle,
- (if permitted) 1 car,
- 1 additional tent (maximum 2 x 2 metres),
- a maximum of 6 persons.
Rules for the Pitch
- The camping unit and any small tents, including guy lines, must remain fully within the rented pitch.
- Attaching clotheslines or other wiring to vegetation is not permitted.
- The placement of fences or other barriers on the pitch is not allowed.
- Do not dig holes in the ground, as this may damage underground pipes and cables. Please also consider future guests who will want to enjoy a tidy pitch.
- Cutting or trimming vegetation is not permitted. If the greenery causes inconvenience, please inform reception staff.
- Exact positioning
The Eiland van Maurik team is entitled to determine the exact location of the camping unit. It is not permitted to store boats (including inflatable boats), trailers, caravans, or a second car on the pitch. If permitted, a car must be parked on the assigned pitch.
- Tent and Awning
A tent and an awning can be placed for a camping unit. However, it is not allowed to place a platform or cloth on the ground for this purpose. Under the awning, no root barriers or plastic sheets are allowed, only permeable tent tiles or growth mats. This is to keep the grass as intact as possible for any future campers.
- Party Tents and Shelters
Party tents are not allowed anywhere in the park – this applies to both camping pitches and accommodations.
A shelter is only permitted if it is directly attached to the camping unit.
Freestanding shelters used as a cover for items or equipment are not allowed.- Waste water
Wastewater must always be collected in a designated tank. If a drainage option is available, it must be used. Disposing of dirty water outside the designated drainage area is strictly prohibited.
- Electric Heaters
The use of electric heaters is not allowed. The power supply on the pitches is not suitable for this, which may cause the fuses to blow. In cold weather, please use alternatives such as a gas or paraffin heater.
- Paddling Pools
Placing a paddling pool on public areas is not allowed. On your own pitch, this is permitted, provided that an adult is always present to supervise anyone in or around the pool. The pool must be removed in the evening, at night, and whenever you leave the pitch. Pools (inflatable or with a hard or flexible wall) with a rim higher than 30 cm are not allowed.
- Prohibited Activities on the Rozenwiel
It is forbidden to enter the water of the Rozenwiel with boats, SUP boards, or other water sports equipment. Swimming is also not allowed.
- Age limit 21+
At least one guest in the travel group must be 21 years or older.
- Group Bookings
Group bookings of more than 4 camping pitches must always be approved by the reception. Without approval, the park reserves the right to refuse access and cancel reservations.
- Loose Items
When you are absent from your camping site or accommodation, you must store and secure all loose items, such as bicycles and toys, and place them out of sight whenever possible.
- Use of gas cylinders
- Only official, approved gas cylinders may be used. Please have your equipment checked regularly.
- Gas cylinders must always be transported upright and placed outside the caravan or tent.
- It is not permitted to have more than 2 gas cylinders at the caravan or tent.
- The use of LPG gas is strictly prohibited; this gas is unsuitable and may cause life-threatening situations.
- During Spar’s opening hours, you can exchange your gas cylinders.
Accommodation
- Arrival and departure
The arrival time for accommodations is between 4:00 PM and the closing time of the reception. If you expect to arrive after closing time, please inform the reception staff in advance. The current opening hours can be found on our website or in our app.
Upon departure, the accommodation must be left clean before 10:00 AM. For each extra hour after 10:00 AM, a charge of €50.00 will apply. If the accommodation is not left clean, an additional €250.00 charge will be applied.
- Payment of reservation
The reservation must be paid in full before arrival. If this has not yet been done, you must arrive during reception opening hours to complete the payment on site. Unfortunately, arrival outside these hours is not possible.
- Cancellation Insurance
We recommend taking out cancellation insurance. The premium for the cancellation insurance is 5.5% of the total travel amount, with a policy fee of €3.50 and 21% insurance tax.
- Cancellation According to RECRON Conditions
In case of cancellation, we adhere to the RECRON-conditions.
- Age limit 21+
At least one guest in the travel group must be 21 years or older.
- Group Bookings
Group bookings of more than 4 camping pitches must always be approved by the reception. Without approval, the park reserves the right to refuse access and cancel reservations.
- Clean handover at departure
At check-out, we kindly ask that:
- The beds have been stripped;
- The rubbish has been taken out;
- The dishwasher has been emptied;
- The accommodation is left broom clean;
- The inventory is placed back as you found it.
We also kindly ask you to turn down the thermostat.
- Luxury check-out
With the luxury check-out service, we will take care of the final cleaning. However, you must:
- Empty and start the dishwasher,
- Gather all trash into one bag,
- Place the inventory back as you found it.
- Use of Furniture
Each accommodation has personal furnishings. It is not allowed to take (garden) furniture that belongs to the accommodation outside or to other accommodations.
- Management and care
You must manage the accommodation carefully and use the furniture and inventory with care. Any defects must be reported immediately to the reception. Damage or destruction of inventory and furniture will be charged to the user.
- Loose Items
When you are absent from your camping site or accommodation, you must store and secure all loose items, such as bicycles and toys, and place them out of sight whenever possible.
- Gourmet Cooking
Gourmet cooking is not allowed in the accommodations.
- Smoking Ban Inside
Smoking is not allowed inside the accommodations and facilities at our park. When smoking on the veranda, the door must always be kept closed.
A fine of €250.00 will be charged for each violation of the smoking ban.
Make sure you dispose of cigarettes only in the designated ashtrays.
Sleepovers and visitors
- Visitors
Visitors are welcome but must report to the reception in advance. They are required to comply with the RECRON conditions and the park rules. Visitors are allowed until 11:00 PM at the latest. Please note that the quiet hours on our premises are from 11:00 PM to 07:00 AM. Visitors are welcome to use the park's facilities for a fee.
- Guests
Guests must report to the reception for registration and payment of the overnight rate and tourist tax. This is only possible if the maximum number of persons per accommodation or campsite is not exceeded. The holiday park reserves the right to refuse guests and visitors.
- Responsibility guests and visitors
As a guest, you are always responsible and liable for the behavior of your guests and visitors.
- Parking guests and visitors
Visitors and guests must park their car in one of the parking areas and pay the applicable parking fee.
Mauk
- General access and behavior
At Family Entertainment Centrum Mauk, we strive to provide a safe, enjoyable, and relaxing environment for all our guests. Everyone is welcome at Mauk to enjoy our facilities and activities. We ask all visitors to treat other guests and staff with respect. It is not permitted to cause disturbances, display aggressive behavior, or hinder others. Instructions from staff must always be followed.
- Safety and Responsibility
Entering Mauk and using the facilities is at your own risk. Parents and guardians are responsible for the behavior and safety of their children. Children under 6 must be supervised by an adult at all times. Certain attractions, such as the Hit-It Arena and the climbing and crawling zone, have age and safety regulations that must be strictly followed.
- Facilities Mauk
Reservations for activities can be made in advance through our website or on-site at the information desk. Bringing your own food and drink to Mauk is not allowed. Food and drinks can be ordered easily at the Foodplaza via the ordering kiosk or QR code. Mauk is a cashless location; only card payments are accepted.
- Hygiene and Cleanliness
We place great importance on maintaining a clean and tidy environment. Guests are asked to dispose of their waste in the designated bins and handle the facilities with care. It is not allowed to enter the play zones with outdoor shoes.
- Damage and Liability
We ask visitors to handle Mauk's facilities and property carefully. Should any damage occur, we would appreciate it if it is reported to a staff member so that we can find an appropriate solution together. Eiland van Maurik is not liable for the loss, theft, or damage to personal belongings. We recommend leaving valuables at home or storing them securely.
- Violation of Park Rules
In case of violation of these park rules, access to Mauk may be denied without the right to a refund.
- Alcohol Policy
Alcoholic beverages are only served to guests aged 18 and older. If in doubt, a valid ID may be requested.
- Shoes off Island Avontura
Children may only enter the Island Avontura play area in socks or bare feet. Shoes are not allowed for hygiene and safety reasons.
- Payments Mauk
Payments can only be made on site via pin. Cash payments are not accepted.
- Smoking Ban Inside
Smoking is not allowed inside the accommodations and facilities at our park. When smoking on the veranda, the door must always be kept closed.
A fine of €250.00 will be charged for each violation of the smoking ban.
Make sure you dispose of cigarettes only in the designated ashtrays.
Parking
- Charging Points for Electric Cars
It is not allowed to charge an electric car at the camping site or accommodation. There are six charging stations available at our vacation park. Please inquire at the reception for the options.
- Car-free areas
The camping fields Eksche Waard and Zomerdijk, as well as the areas at the River Lodges, Tiny Beach Houses, Beach Chalets, Luxury Beach Chalets, and Island Lodges, are car-free. Cars must be parked in the designated parking areas. On the day of arrival and departure, it is possible to load and unload luggage at the accommodations once.
- Permitted locations for cars
Cars are allowed at the Havenvilla, Havenhuis, and Rivierhuis. At the camping field Rozenwiel, the Beach Houses, and the Havenhouses, a maximum of one car may be parked. A second car can be parked in one of the parking areas for a fee.
- Quiet Hours and Car Use
From 11:00 PM to 07:00 AM, quiet hours must be observed. The use of cars on the premises during quiet hours is not allowed. If you visit the park after 11:00 PM or wish to depart early in the morning, make sure your car is parked in one of the parking areas. If parking rules are violated, the park management reserves the right to have the vehicle removed, and the costs will be charged to the guest.
- Adjustment of Parking Policy
The park management reserves the right to modify the parking policy.
Swimming pool
- Access swimming pool
The swimming pool is freely accessible to park guests. Visitors may use the pool at the applicable rate, provided the maximum number of visitors has not yet been reached.
- Swimwear
Wearing swimwear is mandatory. Swimming is only allowed in clothing made of swim fabric. Wearing underwear beneath swimwear is not permitted for hygienic reasons. For the little ones, swim diapers are required; these are available at Spar.
- Shoes
Shoes must be removed at the entrance and placed in the shoe rack. Only flip-flops are allowed.
- Showering
Before entering the pool, showering is mandatory.
- Food and drinks
It is not allowed to bring your own food and drinks into the pool.
- Inflatable Items
Inflatable items are not allowed in the pool, except for arm bands. Balls may only be used during recreational activities.
- Strollers
Strollers and buggies are not allowed in the pool. They can be stored outside the pool area.
- Diving
Diving from the poolside is not allowed, as the water depth is a maximum of 140 cm.
- Lockers
Use the lockable lockers (for a fee) to store valuables and clothing. You can use €1.00, which will be returned when you open the locker.
- Supervision
The pool is under camera surveillance. There is no permanent supervision, so please supervise your children yourself.
- Swimming certificate
Children without a swimming certificate may only enter the pool when accompanied by an adult. Arm bands are mandatory for children or persons without a swimming certificate.
- Towels
The towels provided by the holiday park may not be used in the swimming pool.
(Nights)rest and nuisance
- Quiet Hours
The quiet hours on our premises are from 11:00 PM to 07:00 AM. This means that there should be no loud conversations, music, or other noise. During this period, the use of motorized vehicles is also prohibited. From 01:00 AM, it is no longer allowed to wander around the park. If noise disturbances occur, the staff of Vakantiepark Eiland van Maurik are authorized to warn you or remove you from the premises.
- Daytime Noise Disturbance
During the day, it is also not allowed to use music devices, musical instruments, or any other items that can cause noise disturbances in a way that bothers others. Receiving a complaint from another guest will be considered evidence of disturbance.
- Public Intoxication
Public intoxication is prohibited. Possessing open bottles or cans of alcohol is considered public intoxication. Alcohol may only be consumed at the accommodation, the camping unit, and in the hospitality areas. Alcohol use is prohibited for guests under 18 years of age.
- (Soft)drugs
The use or possession of (soft) drugs on, around, or in the accommodation or camping unit is prohibited.
- Limitation of Noise Disturbance
The holiday park will, if possible, attempt to limit noise disturbance before 10:00 AM.
Pets
- Dogs
Dogs are very welcome in our park, provided they are kept on a leash. There are selected accommodations where a maximum of one dog is allowed. If you bring your dog to the accommodation, it must be booked in advance. Please check with reception for availability. A maximum of two dogs are allowed per campsite, except for the pet-free area, for the applicable rate. Your dog must always be kept on a leash at the campsite as well.
- Dog walking areas
Please walk your dog outside the holiday park at the designated dog walking areas. If your dog relieves itself on the park grounds, please clean it up immediately to prevent inconvenience to other guests.
- Forbidden Areas
Dogs are not allowed in public areas such as Eiland Avontura, the Spar, the laundry, the sanitary buildings, the swimming pool, the day recreation beach, and in Rozenwiel 90 to 120. Dogs are allowed in the restaurant, Mauk, at the reception, and on the grounds.
- Dog beach
Dogs are not allowed on our recreational beach at the Beachclub. A special dog-friendly beach where your dog can run free and swim is located 20 minutes away on foot.
- Biting
If a dog bites someone for any reason, the dog must leave the park immediately.
- Other animals
Cats and other (domestic) animals are not allowed in our holiday park.
Deposit
- Deposit for facilities
If a deposit is charged for a facility, it must be returned in the same condition as when it was issued and by the agreed time. If the facility is not returned in the same condition, the holiday park may retain the deposit. If the facility is returned later than the agreed time, the deposit will be retained, and a fine of €10.00 per 15 minutes of delay will apply.
- Deposit for barrier passes
A deposit of €50.00 is charged for hardened barrier passes. If the barrier pass is not returned, the deposit will be retained.
- Deposit for Group Reservations
The holiday park may request a deposit for a stay at any time. For group bookings, a deposit may be requested, but there is no standard deposit rate.
Fishing
- Fishing License for Fishing Outside the Park
When fishing outside the park, it is always mandatory to have a fishing license (VISpas).
- Carp Pond at the Dike
A fishing license (VISpas) is required at the carp pond by the dike. Additionally, it is prohibited to possess more than one pike and to fish from a boat.
- Southern Section of the Nederrijn
For fishing in the southern section of the Nederrijn (sluice channel) below Amerongen, between kmr. 921.200 and kmr. 921.960 and between kmr. 922.680 and kmr. 923.730, or near the sluice complex, you will need an additional permit from the fishing association ‘Het Snoekje’. This can be obtained at the reception.
- Night fishing
Night fishing is not allowed.
- Fishing from the Piers
Fishing from the piers in the marina is not allowed.
Safety requirements
- Traffic and Safety Regulations
You are required to immediately follow all traffic and safety regulations, as well as the instructions from the staff.
- Access for Emergency Services
Paths, access roads, and barriers must remain clear of cars and other obstacles at all times to allow emergency services access in the event of an emergency.
- Speed Limits
Limit the use of motor vehicles and/or cars on the premises as much as possible. The speed should not exceed 5 km/h (walking pace). Pedestrians and (playing) children always have the right of way.
- Ban on Scooters and Electric Vehicles
It is forbidden to use scooters, mopeds, electric scooters, fatbikes and other electrically powered vehicles (except cars and mobility scooters) on the park.
- Ban on Open Flames
Open flames are strictly prohibited. This includes burning candles without supervision, discarding burning cigars, cigarettes, or matches, and having flammable or explosive substances present.
- Barbecue Usage
The use of a barbecue on the park is allowed, provided it is at least 3 meters away from trees, bushes, fences, buildings, and accommodations. Additionally, there must always be a bucket with approximately 10 liters of water within reach of the barbecue for emergencies. The use of electricity, gas, charcoal, or briquettes is allowed as fuel for the barbecue. The operator reserves the right to prohibit the use of a barbecue under special circumstances, such as extreme dryness.
- Disposal of Disposable Barbecues
Disposable barbecues may not be disposed of in the designated containers until they are completely extinguished and cooled, due to the fire hazard.
Removal from the site/denial of access
- Guests obligations
All guests are required to strictly comply with the provisions and rules as outlined in the general terms and conditions, the RECRON conditions, the uniform hospitality conditions, and the Park Regulations. In addition, guests must follow all instructions from the vacation park staff and/or any security personnel, in whatever form or context. This also applies to rules regarding the use of the facilities.
- Consequences of Violation
Violation of these terms and rules, as well as failure to follow the instructions from the staff, may result in removal from the park and denial of access, without the right to a full or partial refund of any paid or to be paid (rental) amounts. This does not affect the right of the park management to claim compensation for damages caused by the violation.
- Warning and Immediate Removal
In most cases, a warning will be given first. In urgent cases, at the discretion of the park management, this may be waived, and immediate removal may take place, with denial of access to the park. The park management also reserves the right to charge an additional security deposit upon a (first) warning.